Mentions IQ Privacy Policy

Last updated: 14 February 2025

Welcome to Mentions IQ (“we,” “our,” or “us”). Mentions IQ is an AI-powered software-as-a-service (“SaaS”) platform designed to analyze and categorize user comments and social media mentions (“Services”). The goal is to help businesses and individuals automate actions related to these comments and mentions efficiently.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Mentions IQ. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree, please discontinue your use of our Services.

1. Information We Collect

1.1 Information You Provide

1.2 Information Collected Automatically

1.3 Information from Third Parties

We may receive data about you from third-party integrations (e.g., social media platforms, collaboration tools) if you choose to connect those accounts to Mentions IQ. The data we receive depends on the permissions you grant and the third party’s privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  1. Provide and Maintain the Services: We use your personal information to create and manage your account, authenticate your access, and fulfill your requests.
  2. Analyze Content: Mentions IQ uses AI and machine learning to analyze user comments and other social media data. This may involve categorizing, tagging, or interpreting text to automate actions.
  3. Improve Our Services: We continually strive to improve our AI models, algorithms, and user experience. The data we collect helps us perform research, resolve issues, and develop new features.
  4. Personalize User Experience: We may customize the Services for you based on your usage patterns, preferences, and settings.
  5. Communicate with You: We may send you administrative information such as updates to our policies or security alerts. We may also send you marketing communications if you have opted in to receive them.
  6. Compliance and Enforcement: We may use your data to comply with applicable laws, respond to legal requests, and protect our rights, privacy, safety, or property.

3. Legal Bases for Processing (Where Applicable)

Depending on your jurisdiction, our legal basis for collecting and using personal information may include:

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

  1. Service Providers: We may share information with third-party vendors or contractors who perform services on our behalf (e.g., data hosting, payment processing, analytics).
  2. Business Transfers: If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets, your information may be transferred as part of that transaction.
  3. Compliance with Law: We may disclose information to comply with a subpoena, legal process, or regulatory requirements, or to protect our rights or the rights of others.
  4. With Consent: We may share information about you with third parties if we have obtained your consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. We take appropriate measures to ensure that any transferred personal information remains protected in accordance with applicable data protection laws.

8. Children’s Privacy

Our Services are not directed to children under the age of 16 (or other age specified by local law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as requesting access, correction, deletion, or objecting to processing. To exercise these rights, please contact us using the information below.

10. Third-Party Links

Our Services may contain links to or integrations with third-party websites or services that we do not control. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the “Last updated” date at the top or by other prominent means.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Disclaimer: This Privacy Policy is intended to provide a general outline of our data practices and does not constitute legal advice. For specific questions or concerns, consult a qualified attorney familiar with applicable privacy laws.